Returns Policy

At the KidzFirst Clinic we want you to be happy every time you shop with us. So, we have put in place an automatic right of cancellation policy, and a "total satisfaction" guarantee. We will be happy to refund the purchase price in full if the return is a result of our error or a defect (see below). To make a return, please give the reason for the return and wrap the package securely. Then send it to our Customer Service Representative at the address below:

KidzFirst Clinic
Knocknavaddy
Furbo
Co. Galway
Ireland

Damaged or Defective Items
If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective title. You will not be charged any additional shipping or handling fees for replacement shipments. You can contact the KidzFirst Clinic by post, e-mail, phone, at the address given above.

Complaints Procedure
At the KidzFirst Clinic we are constantly striving to improve all aspects of our Customer Care and welcome your input. Should you have any comments please go to our suggestions page. Should you have a complaint, the KidzFirst Clinic undertakes to deal with this within 7 working days of receipt. In fact, every effort is made to reply to your complaint on the day we receive it. Please e-mail info@kidzfirstclinic.com

Your correspondence will be treated as confidential and you will be kept informed of the steps taken to resolve your problem. Should you feel that you have not received a satisfactory solution, then please call or e-mail our Customer Service Director:

CS Director

To improve the quality and effectiveness of our customer service your e-mails or phone calls may be monitored.